ADC Product Officer-Karachi

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First Women Bank Limited, Karachi                                                                     Qualification:

  • Bachelors degree preferably Computer Sciences

Experience:

  • Minimum 2-3 Years of relevant experience.

Jobs Responsibilities:

  • Ensure the Call Center is available 24/7 to customer calls and that it is offering a best in class service to its customers. 
  • Provide support to Head ADC and ADC Project Manager in terms of business analysis and quality assurance. 
  • Contribute in development, enhancement and support of the Bank’s Digital Banking solutions.
  • Understand and contribute in developing products RFP, BRD, Manuals, Policies and Procedures.
  • Contribute to team effort by achieving related results and able to work with cross-functional· teams. 
  • Produces reports and brings recommendations to Unit Head ADC for guidance on decisions· relating to new and existing products. 
  • Monthly analysis of customer comments and complaints in order to identify products or procedure weaknesses and report it for the necessary correction action if needed.  Management of day-to-day aspects of ADC products.· 
  • Responsible for training associated with ADC products.

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