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First Women Bank Limited, Karachi                                                                     Qualification:

  • Bachelors degree preferably Computer Sciences                

Experience:

  • Minimum 2-3 Years of relevant experience. Main

Jobs Description:

  • Provide support to all ATM Machines and ATM Cards related issues to branches.
  • Coordinate with vendors and articulate business issues to define the requirement or problem to the vendor for their understanding of the incident or change.
  • Develop and apply skills with respect to technical research from troubleshooting perspective. • Ensure support ADC related tasks including ATM MIS’s, ATM Monitoring.
  • Coordinate with vendors to resolve customer, ATM machines and transaction related issues.
  • Ensure compliance with Service Level Agreement (SLA) for application support
  • Ensure Systematic delivery of MIS reports to business application users.
  • Ensure that information provided to end user has correct information.
  • Prepare test cases and conduct System Integration Testing (SIT) for solutions developed by internal team(s) or vendor.

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