Call Center Agent-Doha, Qatar

Al-Emadi Hospitality-Doha, Qatar                                                                                                  Qualification:   

• High School education/Diploma any relevant education

Experience:

• Minimum 2 years’ experience in similar role.
• Hotel/Hospitality industry experience is preferable
• Language: Proficiency in English is must, while additional language skills are an asset. Communication: Excellent communication skills with customer service skills. Computer knowledge: Must be a computer literate.

Job Responsibilities:

• Supervise the smooth and efficient telephone services offered to our guests.
• Understand and adhere to the hotel’s policies and procedures.
• Ensure that the Department’s Operations Budget is strictly adhered to, and that all cost are strictly controlled.
• Operate switchboard according to assigned shift.
• Book and connect overseas calls requested by Executive Offices and VIPs.