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For Punjab Information Technical Board, Govt. of Punjab                 Qualification:

  • Masters/Bachelors (Hons in Computer Engineering, Software Development, Software Project Management, Software Engineering, Business Admin, HRM                    

Experience:

  • 5 years experience

Duties & Responsibilities:

  • Determines Call Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
  • Identifying and evaluating state-of-the-art technologies, defining user requirements, establishing technical specifications, productivity, quality, and customer-service standards.
  • KPIs: Tracking emerging trends in call center operations management. Collecting relevant information to analyze organizational strategic plans and objectives   

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