Customer Services Representative-Karachi

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For Contact Centre, Aga Khan University Hospital                                                                   Qualification:

  • Bachelor’s degree from a recognized institution                                            

Experience:

  • 1 to 2 years’ of relevant experience in Contact Center or Customer Services.
  • Fresh graduates are also encouraged to apply        
  • Speaking proficiently, distinctly and with a friendly, courteous tone in English and Urdu using listening skills, to put callers at ease and providing complete information
  • Proficiency in MS Office (Word, Excel & PowerPoint)
  • Willingness to work in shift duties (6 days a week) and also on national holidays 

Job Responsibilities:

  • Handling inbound & outbound calls and SMS at hospital Contact Center, and providing clear and accurate information to customers for hospital services   
  • Ensuring appointment accuracy in the systems as per shared guidelines and SOPs responding promptly and courteously to patients, attendants, employees and handling their queries & complaints
  • Meeting all qualitative and quantitative KPIs (Key Performance Indicators) to achieve quality and productivity targets
  • Maintaining Contact Center database and updating all required information correctly in respective systems/applications

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