Customer Support Advisor (Proton Mail)-Multiple Cities

By Proton Mails, Geneva, Switzerland                                Place of Postings: Skopje, North Macedonia and Taipei, Taiwan      Total Posts: 02                                        Qualification:

• Degree in Information Technology or other relevant field

Experience:

• Experience in Customer Support.
• Experience with QA testing. Excellent communication in English (especially in written form).
• Understanding the concept of end-to-end encryption 

Duties & Responsibilities:

• Interact directly with Proton Mail customers to answer questions regarding our services.
• Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for.
• Extensive troubleshooting in order to detect the cause of the issue. Collaborate closely with our developers to improve Proton products based on customer feedback.
• Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers