Customer Support Advisor- Skopje, North Macedonia

Proton Mail, Geneva, Switzerland                                                      Qualification:

• Degree in Information Technology is a big plus.

Experience:

• Experience in Customer Support.
• Experience with QA testing. Experience in Customer
• Support is a big plus. Excellent communication in
• English (especially in written form).
• Understanding the concept of end-to-end encryption   

Roles & Responsibilities:

• Interact directly with Proton Mail customers to answer questions regarding our services.
• Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for.
• Extensive troubleshooting in order to detect the cause of the issue and Collaborate closely with our developers to improve Proton products based on customer feedback.
• Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers