Customer Support Advisor- Skopje, North Macedonia

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Proton Mail, Geneva, Switzerland                                                      Qualification:

  • Degree in Information Technology is a big plus.

Experience:

  • Experience in Customer Support.
  • Experience with QA testing. Experience in Customer
  • Support is a big plus. Excellent communication in
  • English (especially in written form).
  • Understanding the concept of end-to-end encryption   

Roles & Responsibilities:

  • Interact directly with Proton Mail customers to answer questions regarding our services.
  • Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for.
  • Extensive troubleshooting in order to detect the cause of the issue and Collaborate closely with our developers to improve Proton products based on customer feedback.
  • Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers

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