Digital Transformation Officer-Karachi

Pakistan Single Window (PSW), Islamabad                                           Qualification:

• Bachelors or Master’s in Business Administration, Computer Science / Information Technology, Project Management, or any relevant.

Experience:

• 10+ years of relevant work experience in managing large and complex programs with setting up a Transformation or Project Management office in a public or private sector organization.Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles. Exceptional knowledge of Agile/Scrum/Lean principles and practices. Strong knowledge of SDLC principles and practices.
• Experience using Click UP/ JIRA / Zoho /Atlassian/ Slack workflow will be preferred. PMP or PgMP is highly desired and understanding of business processes of cross border trade will be an added advantage.
• Excellent verbal, written, and presentation skills.

Duties & Responsibilities:

• Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally as needed to support the strategic goals. Develop the institution’s capability to deliver projects by maturing the DTO (Digital Transformation Services) and creating a delivery focal point for project information, progress and expertise.
• Lead on all PSW’s Programs/Projects w.r.t planning, coordination, collaboration, and monitoring of activities and support alignment of various activities against holistic strategic drivers promoting commonality of approach, process, and documentation. Ensure that deliverables, objectives, and outcomes of the project(s) are achieved as specified, within agreed timelines, as per agreed quality standards. Lead project meetings and facilitate workshops as required, producing & presenting written and oral reports/management information to Senior Management and other stakeholders as appropriate.
• Identify, document, analyze and, if required, challenge internal & external customer requirements, ensuring the project meets business needs / strategic aims. Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks & issues as required. 
• Manage the operational running and continuous improvement of a Digital Transformation Office, including implementation of PMI standards and best practices and any required resource recruitment and subsequent skills development activities based on business requirements.
• Set up and maintain, in collaboration with other senior Service stakeholders’ processes and documentation of appropriate rigor and flexibility to enable swift and smooth delivery of change projects including due diligence on downstream support and longer-term operational running of new/updated services. Exercise rigorous change control and guard against scope creep, whilst ensuring means of engagement for future opportunities and appropriate capture are provided.
• Manage own continuous professional development, internal collaborations and external networks, to contribute to service quality, research excellence and innovation. Monitor and report progress against plans through regular reviews and maintain close contact with all stakeholders for tracking project implementation, and identification of implementation gaps if any. Create a Center of Excellence in alignment with Project Management Institute (PMI) guidelines, quality standards, and company requirements.
• Lead and provide guidance to Project Managers for the delivery of projects/programs on time, within scope and on budget.
• Develop, implement, and govern program management processes, dashboards, templates, policies, and metrics. Monitor compliance with project policies and standards.  
• Delivering high-profile, approved business transformation projects.