Duty Manager-Doha, Qater

Power International Holding, Doha, Qatar                                                          Qualification:

• Bachelor’s Degree    

Experience:

• Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. 
• In-depth knowledge of hotel operations, including front office procedures, housekeeping standards, safety protocols, and guest service principles.      

Roles & Responsibilities: 

• Supervise and manage the overall operations of the hotel during assigned shifts, ensuring smooth and efficient functioning of all departments. Act as the point of contact for guests, handling inquiries, requests, and complaints promptly and professionally to ensure guest satisfaction.
• Coordinate and oversee the work of front office, housekeeping, security, and maintenance staff, providing guidance, support, and direction as needed. Ensure compliance with hotel policies, procedures, and safety standards, conducting regular inspections and audits to maintain quality and consistency.
• Manage room inventory and occupancy levels, making adjustments as necessary to maximize revenue and optimize guest satisfaction. Respond to emergencies, incidents, and security concerns, taking appropriate action to ensure the safety and well-being of guests and staff. Handle administrative tasks, such as preparing reports, updating records, and managing shift schedules, to support efficient hotel operations.
• Train and mentor staff, conducting regular performance evaluations and providing feedback to foster a culture of excellence and continuous improvement.
• Check billing instructions and monitors guest credit.
• Analyze and approve discounts and rebates. Analyze the rate variance report to ensure rooms revenue control.
• Provide input into the development and implementation of the department’s policies, systems, processes and procedures, identifying potential areas of improvement, to support an efficient and effective operation.
• Ensure compliance with all relevant HSE&E and QM policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality service standards and a responsible environmental attitude. 
• Problem-solving abilities to quickly address and resolve issues, emergencies, and guest concerns while maintaining composure and professionalism.