Front Office Receptionist-Doha, Qatar

Al-Emadi Hospitality-Doha, Qatar                                                                                                  Qualification:   

• Diploma/Bachelor Degree or any relevant education.

Experience:

• Minimum 2 years’ experience in similar role.
• Hotel/Hospitality industry experience is preferable
• Language: Proficiency in English is must, while additional language skills are an asset. Communication: Excellent communication skills with customer service skills. Computer knowledge: Must be a computer literate.

Job Responsibilities:

• Work on a rotation basis within the Front Office, ensuring that all transactions are posted the course of the day. Each shift must balance.
• Work overnight shift within Front Office, ensuring that all transaction and reports for the day are correct.
• Serve all guest requests for assistance and information, ensuring maximum guest satisfaction.
• Register the guests promptly ensuring that they are provided with all the necessary information.
• Ensure the telephone is answered promptly and clearly, ensuring a courteous and friendly manner.
• Take room reservations effectively, efficiently and a laid out on the proper reservation form and Keep the daily Log Book up to date.
• Monitor closely the issuance and return of hotel keys by maintaining Log Books.
• Ensure the running of all overnight reports are completed fully and correctly.
• Prepare the daily reports such as “Daily Special Rate List” Daily Up- Grade List” and “Daily No-Show and Cancellation List”.
• Check the validity of travel agent vouchers.
• Maintain the Log Book, by recording any information and guest comments.
• Responsible for all issued funds, foreign currencies and all collections.