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Al-Emadi Hospitality-Doha, Qatar                                                                                                  Qualification:   

  • Diploma/Bachelor Degree or any relevant education.

Experience:

  • Minimum 2 years’ experience in similar role.
  • Hotel/Hospitality industry experience is preferable
  • Language: Proficiency in English is must, while additional language skills are an asset. Communication: Excellent communication skills with customer service skills. Computer knowledge: Must be a computer literate.

Job Responsibilities:

  • Work on a rotation basis within the Front Office, ensuring that all transactions are posted the course of the day. Each shift must balance.
  • Work overnight shift within Front Office, ensuring that all transaction and reports for the day are correct.
  • Serve all guest requests for assistance and information, ensuring maximum guest satisfaction.
  • Register the guests promptly ensuring that they are provided with all the necessary information.
  • Ensure the telephone is answered promptly and clearly, ensuring a courteous and friendly manner.
  • Take room reservations effectively, efficiently and a laid out on the proper reservation form and Keep the daily Log Book up to date.
  • Monitor closely the issuance and return of hotel keys by maintaining Log Books.
  • Ensure the running of all overnight reports are completed fully and correctly.
  • Prepare the daily reports such as “Daily Special Rate List” Daily Up- Grade List” and “Daily No-Show and Cancellation List”.
  • Check the validity of travel agent vouchers.
  • Maintain the Log Book, by recording any information and guest comments.
  • Responsible for all issued funds, foreign currencies and all collections.

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