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Pakistan Single Window, Islamabad                                                                 Qualification:

  • Master’s Degree with relevant experience in IT Operations and Support, Call Centre, CRM Setup and Management.
  • A professional support and operations management certification.

Experience:

  • Minimum 8-12 years’ experience in IT Operations and Support, Call Center Setups, CRM Deployment.
  • Experience with Cloud computing across virtualized environments.

Jobs Description:

  • Design, manage, and monitor PSW operations and support in close coordination with relevant teams including those of third-party suppliers wherever engaged by PSW for the purpose.
  • Develop and implement CRM and call center policies and procedures with regards to PSW, its allied components such as Pakistan Trade Information Portal, Port Community System, Customs Management System etc. and other initiatives.

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