S & P Global, Islamabad Req ID: 302665 Qualification:
- Any Graduation / BCS / BIT
Experience:
- 1+ years of experience providing desktop support in a mixed PC and Mac environment Commitment to providing superior customer service.
- Detail-oriented nature and good follow-up necessary.
- Demonstrated skill in configuring and troubleshooting printers. Expert knowledge of Microsoft Office.
- Experience with networking hardware and basic networking concepts Installation, maintenance, and repair of desktop/laptop computing systems.
Responsibilities:
- Support and administration of Windows, Mac OSX, and Linux systems and Diagnose, troubleshoot, and repair computing related issues.
- Support for all corporate productivity software (Microsoft Office – Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat).
- Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn).
- Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.
- Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base). Prepare equipment for procurement, deployment and asset inventory.
- Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
- Assist users and manage VPN access for remote system access. Utilize Remedy force helpdesk ticket system to manage tasks, requests, incidents, problems and approvals
More Information
- City New York
- Currency United States Dollars – USD
- Number of Vacancies 1
- Career Level Mid-Career
- Years of experience (Min) 1
- Degree Bachelor's degree / higher diploma
- Preferred Nationality Any Nationality
- Gender Male
- Speciality 1 IT
