S&P Global Corporate, Islamabad Job Code: 302665 Qualification:
- Bachelor’s degree in Computer Science / IT or a related discipline, or equivalent experience.
Experience:
- 1 to 2 years of experience providing desktop support in a mixed PC and Mac environment
- Experience with networking hardware and basic networking concepts Commitment to providing superior customer service
- Demonstrated skill in configuring and troubleshooting printers and Expert knowledge of Microsoft Office
Jobs Responsibilities:
- Installation, maintenance, and repair of desktop / laptop computing systems.
- Support and administration of Windows, Mac OSX, and Linux systems and diagnose, troubleshoot, and repair computing related issues.
- Support for all corporate productivity software (Microsoft Office – Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat),
- Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn) Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.
- Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base) and Prepare equipment for procurement, deployment and asset inventory.
- Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
- Assist users and manage VPN access for remote system access and utilize Remedy force helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.
More Information
- City New York
- Currency United States Dollars – USD
- Number of Vacancies 1
- Career Level Mid-Career
- Years of experience (Min) 1
- Years of experience End ( Max) 2
- Education Major BS/MS
- Preferred Nationality Any Nationality
- Gender Male
- Speciality 1 IT Analysis
- Speciality 2 CS
