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Zeta Technologies, Islamabad                                                                            Qualification:

  • Degree in Computer Science, Information Technology, Engineering or equivalent Certification in Linux administration                                    

Experience:

  • Minimum 2-year 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations Strong operational experience on Jira Service Desk & Zabbix and/or other ticketing and NMS platforms Protocol analysis and troubleshooting hands on skills using protocol analysers such as Wireshark  nowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset

Jobs Description:

  • Respond to Customer’s requests and inquiries Real-time monitoring on the Network Monitoring System (NMS) Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
  • Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
  • Follow-up with responsible departments for resolving escalated/pending alarms. Logging of Tickets on the Ticketing System
  • Updating of the Ticketing System with the latest progress on all tickets, following internal SOPs based on Industrial Standards 
  • High Proficiency in English (both written and verba

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