Senior Manager Customer Services-NLC, Rawalpindi

Quick Apply

By National Logistic Cells (NLC), Rawalpindi                                        Qualification:

  • Masters / MBA Marketing or 16 years of relevant equivalent qualification.

Experience:

  • Minimum 10-12 years proven working experience as Senior Manager Customer Service or similar position, experience in customer’s relationship management.  

Duties & Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customer’s issues and follow problems through to resolution and Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.  Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.
  • Suggest Improvements in internal business processes.
  • Keep close liaison with Defense Organizations to seek business opportunities with these organizations.
  • Submitting daily progress report to the line manager

More Information

Apply for this job

We are here to assist you by providing the best tools and platform you need to land the IDEAL job you deserve. We have a great team of certified HR Professionals, Career Development Experts.. Read More