By Giza Arabia, Saudi Arabia Qualification:
- BSc in any discipline and an advanced degree is a plus.
Experience:
- Strong communication, interpersonal, and presentation skills.
- Ability to multi-task and work under pressure.
- Excellent command of English. Excellent verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team.
Duties & Responsibilities:
- Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution.
- Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA.
- Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead. Should have good debugging and problem-solving skills. Ability to learn and develop.
- Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.
- Share all operation related reports. Ensure all day to day data are loaded successfully with Quality measures.
- Ensure all system backups are taken successfully.
More Information
- City Riyadh
- Currency Saudi Arabia Riyals – SAR
- Number of Vacancies 1
- Career Level Mid-Career
- Degree Bachelor's degree / higher diploma
- Preferred Nationality Any Nationality
- Gender Male
- Speciality 1 Support and Operational Engineering
