By First Women Bank Limited, Karachi Qualification:
- Minimum Bachelor’s degree
Experience:
- minimum 10 Years’ experience in Alternate Delivery Channel solutions implementation and/or support.
- Strong understanding of delivery of services to customers via ADC, technical training and skills
- Strong understanding of banking concepts with respect to the applications that are being supported by the resource.
Roles & Responsibilities:
- Responsible for establishment of new and value added electronic banking channels, product development, project and product management and business generation and expansion.
- Project Management of multiple projects, multi-tasking and ensuring all assigned projects are completed as per schedule (from initiation to closing). • Responsible for achieving technical & Business aspects of FWBL’s Alternate Distribution channels including, but not limited to: Call Center / CRM (Customer Relationship Management) and IVR (Interactive Voice Response) o Payment Cards o Internet & Mobile Banking Applications o UBPS and IBFT on ADC o ATMs o Merchant Discount Programs o Integration with Fintechs
- Conducting nationwide training sessions for staff education regarding ADC services and Compliance, risk management and information security coordinator for ADC.
- Ensure compliance of SOP’s and IS policies including internal policies and prudential regulation guidelines, while performing their day to day operations
More Information
- City Karachi
- Currency Pakistan Rupees – PKR
- Number of Vacancies 1
- Career Level Management
- Years of experience (Min) 10
- Education Major BS/BBA
- Preferred Nationality Pakistan
- Gender Female
- Speciality 1 Banking
