Customer Service Representative-Dubai, UAE

By Zoltan Travel Agency LLC, UAE                   Qualification: 

• Intermediate / Graduate    

Experience:

• 0 to 2 years of experience   

Jobs Description:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify customer needs and provide appropriate solutions and recommendations.
• Manage and resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions and stay up-to-date on product or service offerings, policies, and procedures.
• Meet or exceed set targets for customer satisfaction, quality, and productivity.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.