Head Operations Management-Karachi

By Human Resource Solutions International (HRSI) for a Karachi based newly established FinTech company                                         Qualification:

• Minimum 16 years of education preferably masters from a renowned HEC recognized university or institution/equivalent foreign degree holder preferably in MIS, Computer Sciences, IT, Database Management, Business Administration and / or any relevant field. 

Experience:

• Minimum 8-10 years of professional experience preferably at a fintech start up or a large financial institution with at least 5-7 years of related functional experience in a similar role at an equivalent position or in one level below position.
• Proven experience in an operations management role, preferably within the fintech sector.
• Ability to excel in a dynamic, evolving and fast paced start up environment with Exceptional leadership and team management skills with a track record of building and leading high-performing teams.
• Demonstrated experience developing and implementing scalable processes, and working with technical teams to scope and operationalize new features. Strong strategic planning, project management, and problem-solving skills.
• Thorough understanding of regulatory and compliance requirements in the fintech industry. 

Roles & Responsibilities:

• Develop and execute an operations strategy aligned with our business objectives and expansion plans.
• Streamline processes, systems, and workflows to enhance operational efficiency and quality.
• Regular assessment of the efficiency and effectiveness of back-office operations and ensure all operational activities are carried out within the defined turnaround time (TAT).
• Oversee complete operations of the Fintech including but not limited to customers wallet, merchant wallet, cards personalization, funds transfer, loyalty, merchant & agent management and settlement.
• Manage the customers’ complaint management system and ensure customer complaints across all channels are timely addressed. Manage product life cycle across channels, introduce enhanced service offerings & propose re-design of existing product capabilities. Manage vendor relationships and partnerships to support our operational needs and ensure timely disbursement of payments to all partners and service providers.
• Develop, document and maintain procedures and cross-functional workflows in conjunction with product and customer-facing channels. Use data to drive fact-based decision making to optimize Company’s offering and plan performance