Manager Service Quality & Consumer Protection-Karachi

By ASA International is one of the world’s largest international microfinance institutions providing socially responsible financial services to low‐income entrepreneurs, most of whom are women, across Asia and Africa, Karachi for Compliance Department                 

Qualification:

• Graduate preferably Master’s degree

Experience:

• Relevant 3 year experience

Roles & Responsibilities:

• Design and implement consumer protection framework including effective complaint redressal mechanism, service quality standards, conducting CAF, Mystery Shopping and client satisfaction survey in line with regulatory requirements
• Develop and monitor Service Quality standard
• Conduct Assessment Framework (CAF) exercisse