Deputy Manager HR People Services-PSW, Karachi

Pakistan Single Window (PSW), Islamabad                                  Qualification:

• Bachelor’s or master’s degree in human resources, Business Administration, or related field.

Experience:

• 7–8 years of experience in HR Operations or People Services, preferably in a tech-driven organizations.
•  Strong command of HRMS systems, payroll coordination, and employee lifecycle management.        

Roles & Responsibilities:

• HR Operations: Supervise and execute end-to-end employee lifecycle activities, including on boarding, transfers, confirmations, performance appraisals, promotions, separations, and data updates.
• Ensure accurate and timely updates of employee information in HRMS, PSW Connect, and other relevant systems.
• Maintain personnel files and digital records ensuring compliance with internal policies and audit standards.
• Ensure complete documentation and record-keeping for all HR operations. Ensure consistent application of HR policies, SOPs, and SDPs across all employee-related processes.
• Provide day-to-day operational support to Manager People Services in implementing HR projects and process improvements.
• HRMS & Automation: Monitor system workflows to ensure seamless ESS/MSS functionality and user adoption. Maintain HRMS data validation, process mapping, and implementation of system improvements and suggest process automation ideas.
• Payroll & Benefits Administration: Verify payroll inputs and employee benefits before monthly closure. Oversee timely processing of benefits such as medical insurance, fuel cards, LFA, festive allowance, leave encashments, daycare reimbursement etc.
• Compliance, Documentation & Audits: Facilitate internal and external audits, ensuring data integrity and policy compliance. Ensure compliance with established Service Delivery Protocols (SDPs), and report process issues or deviations for corrective action. Development and ensure periodic review of SDPs.
• Ensure HR documentation and employee files are audit-ready at all times. Employee Relations & Service Excellence: Respond to employee queries, grievances, and service requests within defined SLAs. Promote a customer-service mindset within the People Services team. Data Analytics & Reporting: Maintain HR operational reports and analysis and assist in preparation of dashboards for review by Manager People Services. Provide data-driven insights to support HR decision-making and strategic planning.
• Team Leadership & Collaboration: Supervise day-to-day activities of People Services Executives under the guidance of the Manager People Services.