Duty Manager/ Department Manager-Kuwait

By Al Futtaim Private Company LLC, Kuwait                            Qualification:

• Graduate Degree 

Experience:

• 5-7 years’ experience in in similar role with Retail sales background.
• Retail Background. Acumen and the ability to communicate with individuals at all levels. Drive for Results.
• Good communication skills (verbal and written)                     

Duties & Responsibilities:

• Customer Service: Daily coaching of colleagues to maximize impact at department level and developing all employees to deliver world class service. Responsible for protecting the Customer Journey whilst duty managing, prioritizing and co-coordinating the store objectives to maximize the customer experience.
• Replying to all customer feedback and following up actions within the department on a daily basis. Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction. Delivers friendly, knowledgeable and efficient service within the department.
• Store Operations: Ensure store opening and closing procedures are adhered to. Ensure Store cover is planned and implemented properly. Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department. Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimization.
• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc.). Safety procedures need to be implemented in line with company policy. Adheres to Standard Operating Procedures (SOP) manual on day to day basis.
• People Management: Newcomers and staff are properly inducted and trained. Manage department colleague’s Performance Development  Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures.
• Effectively manages conflicts & motivating colleagues to perform to their best of the abilities.