Assistant Manager Call center-Lahore

Indus Hospital and Health Network, Karachi Full Time Pakistan Communication - Coordination - Customer Service - Public Relations

Quick Apply

By Indus Hospital and Health Network, Karachi                        Qualification:

  • MBA in Marketing or Equivalent            

Experience:

  • 5 years of relevant work experience

Duties & Responsibilities:

  • Oversee outbound and inbound call campaigns to engage donors. IVR call handling. Direct line call handling.
  • Hotline (cell number) complaint calls handling, maintain complaint log and follow up. Oversee the accurate and timely entry of donor information into the database.
  • Utilize data analytics to assess call center performance, identify trends, and recommend improvements.

More Information

  • City Lahore
  • Currency Pakistan Rupees – PKR
  • Number of Vacancies 1
  • Career Level Mid-Career
  • Years of experience (Min) 5
  • Education Major MBA
  • Preferred Nationality Pakistan
  • Gender Any
  • Speciality 1 Communication
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