Assistant Manager/Manager Branch Operations-HBFC, Karachi

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By House Building Finance Corporation, Karachi                              Qualification:

  • Masters / Bachelor’s degree (16 years of equivalent education) in Business Administration, Public Administration, Marketing, Economics, Commerce, Finance, Accounting or related field from HEC recognized institution.

Experience:

  • Minimum 03 years – Post-Qualification Experience            

Jobs Responsibilities:

  • Monitor branch operations and support service excellence across all levels. Guide branches on operational procedures and resolve queries related to systems, policies, and regulatory matters; escalate complex issues to the Manager.
  • Identify opportunities for process simplification and suggest ideas to enhance the customer experience.
  • Ensure proper implementation of SOPs and promptly escalate any deviations or challenges. Coordinate with internal and external stakeholders.
  • Prepare reports on branch performance, operational issues, and suggested improvements.
  • Support the implementation of process enhancements and provide feedback based on branch-level observations.

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