Client Services/Customer Care Advisors Specialist-Karachi

S&P Global Corporate, Islamabad                                            Job Code: 299583   Must be amenable to work during US business hours                                                            Qualification:

• University degree or equivalent education

Experience:

• Prior experience working in a Client Support role (0-2 years)  Highly proficient in Microsoft Excel, Word, PowerPoint, Microsoft Teams, Salesforce and the motivation to learn new applications (experience with Jira or Pendo is a plus) 
• Excellent interpersonal skills and phone/email presence
• Must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints  Private markets / fintech industry knowledge and interest. 

Jobs Responsibilities:

• Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues and Partnering with clients to understand their needs, objectives, product usage, and overall internal workflows and Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas and Providing transparency to internal stakeholders regarding issues, risks, and opportunities. 
• Increasing product adoption and usage among clients. 
• Checking in with clients regularly and offering support