Customer Relationship Management (CRM) Business Analyst-Dubai, UAE

By Tandem Search, UAE                                                                           Qualification:

• Postgraduate in Engineering, Business, Economics.
• MBA as preferred. CMC, CSPO, Business Analysis Certified.

Experience:

• At least 10 years of experience in banking including 7+ years of experience business analysis experience.
• International exposure is a plus. Excellent technical, analytical, and user experience skills to help design the products and experiences end to end.                          

Jobs Responsibilities:

• Design of digital products and experiences end to end in collaboration with the squad engineers , solution architects, designers, and product teams, leading detailed analysis on possible ways of implementation to achieve the desired business goals.
• Analyze functional requirements collect all requirements and document processes.
• Establish business processes, analyze existing processes, and recommend improvements to same.
• Develop project plans for business and ensure appropriate implementation of plans.
• Monitor the lifecycle of a project and evaluate customer reviews for business processes.
• Develop new processes and provide support to various migration data processes.
• Develop a training program and associate documents.
• Provide technical support to various migration plans and monitor efficient use of specifications. Install and maintain systems and provide support to end users.
• Manage activities for the customer advisory committee.
• Analyze business for clients and manage all customer projects and Develop and install critical applications and provide end-user support for applications. 
• Develop professional relationships with vendors and clients. Supervise the efficient working of staff and provide feedback to employees.
• Administer performance appraisals for employees and recommend changes.