Customer Success Manager-Islamabad

S&P Global Corporate, Islamabad                                            Job Code: 300120                                                               Qualification:

• Bachelor’s degree required (Finance, Economics or related field preferred) 

Experience:

• 1-3 years’ work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred.
• Any knowledge of CRM systems (Salesforce.com, SalesLoft) or research platforms would be advantageous                                     

Jobs Responsibilities:

• Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s).
• Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth. 
• Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force. 
• Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users and Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis.  
• Monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the development of renewal proposals and potentially identify upsell opportunities.
• Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs.
• Ensure enhancement requests from clients are routed to product stakeholders.
• Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems