Customer Support Advisor-Skopje, North Macedonia

By Proton Mail, Switzerland                                                                  Job Location: Skopje, North Macedonia                                      Qualification:

• Bachelor’s degree with Degree in Information Technology is a big plus 

Experience:

• Experience in Customer Support. Experience with QA testing. Excellent communication in English (especially in written form). Understanding the concept of end-to-end encryption.
• Experience in Customer Support is a big plus 

Jobs Description:

• Interact directly with Proton Mail customers to answer questions regarding our services.
• Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for and extensive troubleshooting in order to detect the cause of the issue.
• Collaborate closely with our developers to improve Proton products based on customer feedback.
• Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers