Customer Support Advisor-Taipei, Taiwan

By Proton Mails, Geneva, Switzerland                                          Qualification:

• Degree in Information Technology is a big plus                

Experience:

• Experience in Customer Support.
• Experience with QA testing 

Duties & Responsibilities:

• Interact directly with Proton Mail customers to answer questions regarding our services.
• Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for.
• Extensive troubleshooting in order to detect the cause of the issue and Collaborate closely with our developers to improve Proton products based on customer feedback.
• Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers