DIRECTOR CUSTOMER SUPPORT SERVICES-PRAL, Islamabad

By Pakistan Revenue Automation Pvt. Limited, Islamabad                  Qualification:

• CA/ACCA/ACMA required. Additional degree in Law preferred. Or
• Serving Inland Revenue Officers with relevant tax administration/policy experience.    

Experience:

• 12+ years in tax administration, taxpayer-facing operations, audit, appeals or advisory.
• Exposure to resolving disputes or coordinating with field formations.

Key Responsibilities:

• Reduction in disputes. Resolution time. Adoption of guidance materials. Field stakeholder satisfaction.
• Stakeholder Issue Resolution. Dispute Prevention & Clarification.
• Procedural Alignment & Field Feedback Loop. Third-Party & Ecosystem Coordination. Communication & Capacity Enablement