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By Serena Hotels, Islamabad                                                                     Qualification:

  • MBA Management and Certification in Hotel Management & Tourism   


  • 15 to 20 overall professional experience

Jobs Description:

  • Responsible for planning, budgeting, forecasting, directing, controlling, coordinating and participating in all Rooms Division activities to maximize revenue from sales.
  • Controls expenditure and ensures guest satisfaction with accommodation services.
  • Directs, controls, coordinates and supervises the activities of the personnel engaged in front Office.
  • Directs the staff responsible for carrying luggage and escorting guests to the rooms.
  • Communicate all departmental staff on daily activities, group and VIP arrivals as well as Special requests and repeat guests and Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Responsible for preparation of monthly production reports.
  • Keeps a close watch on the use of guest’s safe deposit lockers.
  • Responsible for baggage room and safekeeping and delivery of guest’s luggage Ensures that all the front desk staff reflects the spirit of courtesy and hospitality out, and the operations are carried out within the procedures laid down by the company Deals efficiently with customer complaints regarding the room or other functional areas of the Hotel and ensures that special arrangements as requested by the customers are carried out.
  • Ensure that all the staff is correctly uniformed in order to maintain a correct hotel image and Checks all the departmental log books Acquaints with daily function sheets and complies with any banquet department requests. 
  • Responsible for preparation of departmental reports.
  • Responsible for inspection of guest rooms on daily basis to ascertain that they are properly maintained.
  • Undertake full responsibility for managing operating expenses and purchasing for the department and follow up on overdue accounts.
  • Maintaining the labor cost and cost of other amenities.
  • Developing the departmental budget and forecasting of the business and Responsible to develop Front Office budget, monitoring the Profit & Loss and cash handling throughout the year.  Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
  • Directs the Budgeting process for all capital & operational requirements in order to achieve the required profitability.
  • Identifies & introduce new products, equipment & amenities to enhance the product/service quality.
  • Ensures implementation of major changes in room & public area design, to achieve optimum standards.
  • Prepares capital and operational expenditure budgets for Housekeeping. Prepares repair schedules for rooms, keeping in mind optimum utilization of room inventory.
  • Responsible for all departmental master keys.
  • Ensures maintenance and upkeep of garden areas and indoor / outdoor plants as per international standards.
  • Ensures aesthetic standards of flower arrangements in the hotel and Ensures quality laundering and dry cleaning of guest and house linen through effective coordination of the laundry department.
  • Ensures quality of housekeeping supplies to the hotel by approving samples  that meet standards and specifications Constantly monitors key performance indicators

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