General Manager, Corporate Communication-SSGC, Karachi

Sui Southern Gas Company Limited, Karachi                                       The Job requires willingness to work on a flexible schedule        Qualification:

• MBA (Marketing / Media Management) or Masters in Journalism / Mass Communication from HEC recognized institution

Experience:

• Minimum 14 years of experience including 4 years in leadership role in media / corporate communication function of reputable corporate or public sector organization.
• Supervise the development, review and finalization of the communication policy for SSGC. 

Duties and Responsibilities:

• Ensure team is responsive to media/regulatory authorities and other stakeholders are provided timely and accurate information to avoid any negative publicity for the organization. Ensure that any news related to the company on social media, digital or print media is shared with the senior management and approve messages and make recommendations on how to approach situations i.e. message to be communicated, platforms to be used etc. and seek management’s approval if required.
• Monitor news, ensure timely responses to media by approving responses prepared for media queries and news, as well as approve rebuttals, clarifications, press release. 
• Review and approve content to be posted on the organization’s social media pages (Facebook, Linked-in, Twitter, and YouTube), and ensure timely and well drafted responses which will portray a positive image of the organization.
• Identify / explore various revenue generating avenues through innovative / out of box ideas and transform corporate communication department into a profit center function. Evaluate proposals for Corporate Social Responsibility (CSR) initiatives presented by team. 
• Ensure that SSGC is well represented in external events, right platforms are selected for advertisement/communication of messages and opportunities for collaboration with other entities are explored to maintain and promote a favorable image of the company. Finalize material designed including annual reports, company newsletter, advertisements, publications etc., provide input to ensure high quality and alignment with strategy. Ensure timely distribution and printing. Manage department’s expenses against the allocated budget and ensure/approve related payments in accordance with the budget. Finalize the presentation of data to be sent to Government bodies including Oil and Gas Regulatory Authority (OGRA), Ministry of Energy, Prime Minister Delivery Unit (PMDU) Standing Committee, National Assembly and other regulatory authorities/. Attend meetings when needed and communicate with these bodies for resolution of issues/policy direction. 
• Ensure that complaints received through Pakistan Citizen Portal (PCP) are effectively and efficiently resolved. Address to respective SSGC departments to resolve such complaints within a period of 40 days otherwise it may lead to direct escalation to the Prime Minister’s office.
• Comply with the information requirements received from members of the National Assembly and Senate within a time duration of 24 to 48 hours of the receipt of such requests. Communicate with the customer facing departments including Customer Relations on the need to resolve complaints on a timely basis and to the satisfaction of the customers so that these are not escalated to other forums including Pakistan Citizen Portal (PCP).
• Administer complaints made by industrial and commercial consumers (including CNG) regarding connections, Gas Infrastructure Development Cell (GIDC), and disconnections.
• Transform Corporate Communication Department into profit center function