Manager/AVP Branch Operations-HBFC, Karachi

By House Building Finance Corporation, Karachi                              Qualification:

• Masters / Bachelor’s degree (16 years of equivalent education) in Business Administration, Public Administration, Marketing, Economics, Commerce, Finance, Accounting or related field from HEC recognized institution

Experience:

• Minimum 03 years – Post-Qualification Experience            

Jobs Responsibilities:

• Monitor branch operations to ensure smooth functioning and service excellence across all locations.
• Review daily and weekly reports to assess branch performance, identify unusual transactions, and take corrective action where necessary.
• Conduct off-site reviews and on-site spot checks; escalate critical issues to senior management.
• Review and update the Branch Operations Manual in line with industry best practices.
• Ensure consistent and effective implementation of the Branch Operations Manual across all branches.
• Identify gaps and inefficiencies in existing processes; recommend and implement improvements.
• Supervise, mentor, and support Branch Operations Officers and team members in achieving operational goals.
• Oversee and support the training and development plans for branch operations staff. Act as a liaison between branches and Head Office departments to resolve escalated operational matters. Identify and lead initiatives focused on continuous improvement and service enhancement.
• Provide timely solutions to complex operational challenges raised by branches.