Receptionist Front Office-Dubai, UAE

By Golden Sands Hotel Apartments, UAE                       

Monthly Salary: AED 3,400 – 5,500                        

Qualification:

• Any Bachelor degree   

Experience:

• Must have excellent spoken and written communication skills and Must have excellent customer service skills.
• Must possess a professional presentation.
• Must have a professional phone demeanor.
• Must have strong computer software proficiency.

Roles & Responsibilities:

• Must be able to handle cash and credit transactions.
• Ensure that all guests are warmly welcomed, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA. Demonstrate comprehensive knowledge of Front Office procedures and computer system.
• Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
• Use guest name whenever possible in accordance with hotel standards. Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP’s.
• Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.
• Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
• Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries and Ensure all necessary information is obtained upon check-in, following hotel credit procedures and Be familiar with all vouchers and group billing procedures. Adhere to hotel credit procedures and policies at all times.
• Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.
• Maintain cash float and accurately handle money at all times and Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
• Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
• Maintain a clean and tidy work area in accordance with the hotel standards.