Service Desk Analyst-London, United Kingdom

Institute for the Study of Muslim, The Aga Khan University (International), United Kingdom                                                         One year fixed-term contract Salary: £40,000 per annum           Qualification:

• Bachelor degree in Computer Science/Engineering or equivalent. Other industry certifications would be a plus.        

Experience:

• 3 to 5 years with proven skills in the following areas:
• Strong hands-on experience of end user support and troubleshooting skills related to hardware and software. Knowledge and hands-on experience on productivity tools such as MS. Office 365.
• Must have strong technical knowledge of operating system both Windows and Macintosh. Good understanding and experience over Active Directory, DNS, DHCP services. 
• Good knowledge on telecommunication and video conferencing technology. Good knowledge of wired and wireless network architecture and support. 

Jobs Description:

• Installing, configuring and maintaining desktops, laptops, printers and applications for both hardware and software.
• Maintaining and troubleshooting issues related to handheld (iOS, Android, Windows, etc). Enable closer integration of the IT infrastructure of the constituent organizations by the innovative use of technology. Day-to-day IT Operations & Services of telecommunications and video conferencing infrastructure, ensuring its availability and reliability at all times; and providing technical support for classes, meetings and events, including those held in the evenings or weekends, requiring audio/video/web conferencing or recording facilities.  Ensure network uptime and troubleshoot wired and wireless network infrastructure.  Set up and manage user accounts, ensuring that access issues are resolved speedily. Ensure the IT infrastructure is up to date by implementing upgrades, improvements and replacements. Implement good practice guidelines around systems security, system maintenance and system availability.
• Troubleshoot hardware, software and network problems and apply safe and sustainable solutions.