Diyar United Company, Kuwait A Kuwaiti company ranked at #5 worldwide for the most competent Microsoft partner. Monthly Salary: QAR 10,000 – 12,000 Qualification:
- Bachelor’s degree or equivalent in the field of Computer Science, Engineering, or Information Technology preferred.
Experience:
- 3-5/- years of Work-Related experience. Good understanding and experience of working with different types of DBs like SQL Server, AZ SQLDB, Postgre SQL with Excellent English communication skills (written and oral).
Roles & Responsibilities:
- Prioritize, schedule, and escalate issues (when required) to appropriate team.
- Create/Maintain all relevant documentation as required. Organize and coordinating recurrent meetings with Third Party/Service.
- Provider/Vendors to ensure timely resolution of incidents (when required) to the appropriate team.
- Responsible for installation of standard and non-standard data platform tools on the Terminal Server (Citrix, VDI) examples of tools like Azure Data Studio, VS Code, Python, Git, SQL Server, SSMS, IDQ Developer, etc. Familiarity with ETL Process & Data Integration Platform like IICS, Azure Data factory, etc.
- Responsible for the set-up and configuration of Data Extractors, Monitoring System, Processing Systems.
- Responsible for Citrix/VDI server publishing support and ensuring user readiness on Citrix/VDI environment and Create & Presenting changes for new Functionalities / Enhancements in Company CAB meeting (and keep track of changes).
- Handle incoming support requests reported on the service management platform.
- Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team and Ensure SLAs to better level than customer contract. Handle break/fix and configuration issues.
- Maintain a log of troubleshooting on the service management portal platform throughout the incident lifecycle and Conduct root cause analysis and present required reports for internal review.
- Assess the impact of changes performed by the vendor and internal teams and mitigate/remove any risk on the applications.
- Handle off hours calls as per agreed ticket priority.
More Information
- City Doha
- Currency Qatar Riyals – QAR
- Number of Vacancies 4
- Career Level Mid-Career
- Years of experience (Min) 3
- Years of experience End ( Max) 5
- Education Major BS/BCS/BE
- Preferred Nationality Any Nationality
- Gender Male
- Speciality 1 Software Database Management
