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For Zarai Taraqiati Bank Limited, Finance Division, Govt of Pakistan, Islamabad                                                                            Qualification:

  • Bachelor / Master (or above) Degree in Computer Science/IT/Engineering, Telecom or related disciplines duly recognized by HEC.
  • Preference will be given to candidates having relevant certification


  • At-least 08 years of post-qualification relevant professional experience in comparable position in a reputed private/public sector organization
  • 03 Year of ADC experience especially in the field of Digital Disputes handling is a must

Job Description:

  • Lead for customer dispute resolution within provided TAT and manage dispute resolution unit for ATM related disputed transactions.
  • Coordinate with 1-link and M-Net for settlements of dispute amounts and supervise SIT, UAT, Go-Live and pilot run strategy in implementation.
  • Ensure proactive and collaborative approach to prevent dispute delays and bottlenecks, escalate issues timely for resolution

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