Senior Operations Analyst-Jalan Penang, Malaysia

By IRD Global Health, Research and Development, Singapore  Job ID: 301350                                    Qualification:

• Bachelor’s Degree, preferably in Banking and Finance
• Experience of working in Back/Middle office functions  

Experience:

• Experience in Collateral Management or tri-Resolve is advantageous with Fluency in Mandarin or other Asian languages would be an advantage.
• Basic knowledge in computer logic would be beneficial 

Jobs Responsibilities:

• Responsible for Client Services for regional subscribers. Day-to-day service delivery to tri-Resolve subscribers.
• Ensuring regional subscribers receive adequate training and support.
• Ensuring regional subscribers derive maximum value from usage of tri-Resolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
• Provide excellent customer service across all asset classes and initiatives.
• Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits.
• Accountable for the health and successful service utilization by assigned tri-Resolve clients
• Responsible for trial and pilot of tri-Resolve services for prospects