Al Marina Investment, UAE Monthly Salary: AED 1,000 – 1,700 Qualification:
- Secondary School (Academic / General)
Experience:
- 0 to 1 year experience
Roles & Responsibilities:
- Manage incoming reservations via phone, email, or online platforms, ensuring a seamless booking experience for customers.
- Provide detailed information about accommodations, amenities, and local attractions to enhance guest decision-making.
- Handle special requests from guests, such as room preferences or accessibility needs, ensuring all requirements are met.
- Coordinate with hotel staff and departments to ensure timely communication regarding guest bookings and special arrangements.
- Process payments and confirm reservations, while maintaining accuracy and attention to detail in all transactions.
- Resolve booking discrepancies or customer complaints promptly and professionally to ensure customer satisfaction.
- Maintain and update the reservation system with real-time availability, ensuring all information is current and accurate.
- Monitor market trends and competitor pricing to assist in strategic pricing and promotional efforts.
- Generate reports on reservations, cancellations, and occupancy rates to inform management and improve operations.
More Information
- City Abu Dhabi
- Currency United Arab Emirates Dirhams – AED
- Number of Vacancies 1
- Career Level Mid-Career
- Years of experience End ( Max) 1
- Degree Bachelor's degree / higher diploma
- Preferred Nationality Any Nationality
- Gender Any
- Speciality 1 Customer Services
