By Serena Hotel, Islamabad Qualification:
- CA Finalist/MBA
Experience:
- At least 4-6 years of Hospitality experience in relevant area.
- Must be an experienced professional with deep knowledge of all matters concerning Guest relations / Front Office with thorough knowledge about service standards.
- Experience of effective partnership and working with internal and external stakeholders.
Duties & Responsibilities:
- Supervises and coordinates all activities at Front desk.
- Proactively develops and maintain effective relationships with internal and external stakeholders, effectively responds to and resolves guest problems and complaints in a timely manner and assigns and Approves Duty roster for all Front desk staffs in collaboration with Front Office Manager.
- Responsible for VIP movement in the Hotel.
- Ensure smooth operation of Front desk during his/her shift.
- Ensure prompt and adequate transportation to all incoming and outgoing guests, in his/her shift.
- Ensure proper billing of guest bills as per management policy. Follow up on overdue/high balance accounts.
- Check all the departmental logbooks and suggest improvements. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Ensures that room discrepancy report is made correctly.
- Ensures that, baggage of guest is kept safe and delivered promptly and ensure the compliance of ISO 14001, ISO22000 and OHSAS 18001 requirements.
More Information
- City Islamabad
- Currency Pakistan Rupees – PKR
- Number of Vacancies 1
- Career Level Mid-Career
- Years of experience (Min) 4
- Years of experience End ( Max) 6
- Education Major CA
- Preferred Nationality Pakistan
- Gender Any
- Speciality 1 Financial Services