Al Futtaim Private Company LLC, Kuwait Qualification:
- Bachelor’s degree with food and hospitality background, local market experience preferred.
Experience:
- 5 years’ experience in the Hospitality / Food & Beverage industry experience.
- Experience with, and passion for premium food outlets and cafe’s. Strong knowledge of food and its preparations, trends, competition.
- Knowledge of local health and safety regulations.
- Strong customer focus.
Duties & Responsibilities:
- Develop a motivated and high performing team committed to delivering clear goals.
- Protect the health, safety and well-being of our customers and colleagues.
- Develop a culture of actively seeking feedback from customers on a regular basis.
- Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently.
- Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants. Create, deliver and measure promotional activities, including staff incentives.
- Provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out and Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
- Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work.
- Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and events.
- Control costs without compromising standards and customer experience.
- Ensure all staff complete an exit interview
More Information
- City Kuwait
- Currency Kuwait Dinars – KWD
- Number of Vacancies 1
- Career Level Management
- Years of experience (Min) 5
- Degree Bachelor's degree / higher diploma
- Preferred Nationality Any Nationality
- Gender Male
- Speciality 1 Café Management
