Cafe Manager / Food Manager | Retail | Marks & Spencer | Kuwait

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Al Futtaim Private Company LLC, Kuwait            Qualification:

  • Bachelor’s degree with food and hospitality background, local market experience preferred.


  • 5 years’ experience in the Hospitality / Food & Beverage industry experience.
  • Experience with, and passion for premium food outlets and cafe’s. Strong knowledge of food and its preparations, trends, competition.
  • Knowledge of local health and safety regulations.
  • Strong customer focus.

Duties & Responsibilities:

  • Develop a motivated and high performing team committed to delivering clear goals.
  • Protect the health, safety and well-being of our customers and colleagues.
  • Develop a culture of actively seeking feedback from customers on a regular basis.
  • Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently.
  • Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants. Create, deliver and measure promotional activities, including staff incentives.
  • Provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out and Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
  • Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work.
  • Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and events.
  • Control costs without compromising standards and customer experience.
  • Ensure all staff complete an exit interview

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