Talent Ibex Global Solutions Pvt. Ltd, Karachi Qualification:
- O Levels/Intermediate or above.
Skills:
- Excellent Written and Verbal English communication.
- Must have at least 40 WPM. Proficiency with MS Office (Particularly MS Excel and MS Word)
Jobs Description:
- Assist customers with their items purchased through the e-commerce website and Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client.
- Maintain swift responses to customers through email and/or chat and Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner.
- Document each customer query as well as the resulting solution and Provide alternatives to products/items, which are not available on the e-commerce website.
- Follow standard processes and procedures when it comes to providing resolutions. Stay up to date with the latest updates on system information and process changes.
- Able to deal with objections and handle customer pushbacks
More Information
- Currency Pakistan Rupees – PKR
- Number of Vacancies 1
- Career Level Mid-Career
- Degree High school or equivalent
- Preferred Nationality Pakistan
- Gender Any
- Speciality 1 Customer Services
