Customer Support Executive Domestic-Lahore, Karachi

Talent Ibex Global Solutions Pvt. Ltd, Karachi                                  Qualification:

• O Levels/Intermediate or above.

Skills:

• Excellent Written and Verbal English communication.
• Proficiency with MS Office   

Jobs Description:

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Process orders, forms, and applications Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR). Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments