Service Delivery Manager-Dallas, Texas, USA

S & P Global, Islamabad  Req ID: 303779                                  Qualification:    

• BS in Computer Science or Engineering or IT or Project Management                 

Experience:

• Experience working in a high-pressure client facing role. Experience project managing or coordinating technology and business delivery as a team player.
• Experience of working with Asset Management or Data Technology in Support, Business Analysis, Project Management or Scrum Master Role.
• Direct experience of WSO or Syndicated Loan Market would be an advantage.
• Experience liaising with Senior Stakeholders                    

Responsibilities:

• Managing day-to-day client inquiries including the orchestration of workflow and timely resolution between internal teams.
• Inquiry types include data reconciliation and validation, data delivery and logistics, mathematical in nature within the context of client servicing.
• Clients include Asset Managers, Banks, Hedge Funds, Mutual Funds, and Total Return Swap programs.
• Lead bi-weekly/monthly client calls and present KPI and metrics.
• Specifically responsible for building and maintaining long-term relationships with key senior-level decision makers and serving as the primary point of contact / voice of the client across internal departments.
• Preparing billing reports based on clients’ contractual schedules. Includes the presentation of trend / profitability analysis to Senior Management and Finance.
• Processing in WSO Admin based on the information provided by client as needed (new borrowings, increases, rollovers, pay downs, commitment reductions, interest, fees etc.) and investigating discrepancies when necessary.
• Reviewing system generated reports to ensure proper monitoring of the facilities and handling exception items. Interacting with clients to gather all pertinent information / details in order to reflect details accurately in the system.