Front Office Manager-Dubai, UAE

By Golden Sands Hotel Apartments, UAE                       

Monthly Salary: AED 6,000 – 8,000                        

Qualification:

• Bachelor of Business Administration   

Experience:

• 7 – 10 Years of experience. Must have excellent organizational, supervisory and customer service skills. Must have excellent time management skills. Must have effective conflict management skills. Must be able to perform and train others to properly perform all the job responsibilities of the Front Office Department. Must be able to coordinate efforts between other operation departments: maintenance, reservations and housekeeping. Must be able to mediate guest complaints, solve problems for guests, travel agents and wholesalers.

Roles & Responsibilities:

• Trains, cross –trains, and retrains all front office personnel and Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee and Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously. Updates group information.
• Maintains, monitors, and prepares group requirements
• Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Enforces all cash-handling, check-cashing, and credit policies and Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
• Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Monitor selling status of house daily.
• Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all VIP’s special guests and requests.
• Maintain required pars of all front office and stationary supplies. Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• An expert with the demonstrate knowledge of all services / features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately. Maintain and successfully execute departmental and hotel policies.