First Women Bank Limited, Karachi Qualification:
- Graduate/ Postgraduate degree preferably in Computer Science or equivalent from an HEC-recognized university.
Experience:
- Minimum 3-4 years of relevant experience.
Roles & Responsibilities:
- Contribute in managing a call center plan and to push banking products via call center agents. · Monitoring call center KPIs. · Ensure the Call Center is available 24/7 to customer calls and that it is offering a best in class service to its customers · Provide support to Unit Head ADC and ADC Project Manager in terms of business analysis and quality assurance. · Contribute in development, enhancement and support of the Bank’s Internet Banking. · Understand and contribute in developing products RFP, BRD, Manuals, Policies and Procedures. · Contribute to team effort by achieving related results and able to work with cross-functional teams. · Contribute to build and roll-out products that deliver the company’s vision and strategy. · Produces reports and brings recommendations to ADC Manager for guidance on decisions relating to new and existing products. · Monthly analysis of customer comments and complaints in order to identify products or procedure weaknesses and report it for the necessary correction action if needed. · Management of day-to-day aspects of ADC products. · Responsible for trainings associated with ADC products
More Information
- City Karachi
- Currency Pakistan Rupees – PKR
- Number of Vacancies 1
- Career Level Mid-Career
- Years of experience (Min) 3
- Years of experience End ( Max) 4
- Degree Master's degree
- Preferred Nationality Pakistan
- Gender Female
- Speciality 1 Banking
- Speciality 2 CS
