Customer Service Representative-Abu Dhabi, UAE

Ingenia Polymers Chemical Industries LLC, UAE  Qualification:

• University Bachelors’ degree (Business or Science preferred). Arabic language will be an asset.

Experience:

• 3 to 5 years. Customer service and troubleshooting skills with the ability to analyze and interpret client needs and offer the appropriate options, solutions, and resolutions required. Ability to respond and adapt quickly in a dynamic and changing environment.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers. Able to effectively communicate both verbally and in writing.

Roles & Responsibilities:

• Provide high quality service to customers: Fast and accurate processing of orders, communication, and coordination with other departments. Function as initial point-of-contact for general customer inquiries pertaining to pricing, product literature, order scheduling, inventory, issue resolution, etc. Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty and enhance company credibility. Act promptly when problems arise. Get back to customers to communicate plan of action to rectify problems. Maintain High knowledge of company’s products: Have deep knowledge of the company’s product specifications and applications of use. Update customer and product databases.  Utilize Systems for Order Handling and record keeping: Keep track of customer complaints and tabulate these by product, by type of customer, and by market. Show exceptional technical skills and experience in utilizing company ERP, CRM and IT systems specific to situational analysis, order processing, order tracking, and invoicing. Provide detailed reports, maintain records, and perform work processing assignments related to clerical duties for internal and external customers. Participate on Regional Sales Team(s): Ensure customer focuses in planning and issues management. Communication internally with all departments of the company.

Communication & Working Relationship Internal: Continuous interaction with the RSM’s, TSR’s and Logistics to ensure customer issues are known by the sales team. Backup others on the customer service team. External: Interact with customers to understand better their problems and complaints they may have with Company’s products and services. Frameworks, Boundaries, & Decision-Making Authority: Freedom given to communicate with whomever inside the organization needs to know of specific customer problems. Freedom is given to represent the company to customers on processing orders, product inquiries, and complaint resolution.