Quality Assurance Supervisor

Talent Ibex Global Solutions Pvt. Ltd, Karachi                                             Qualification:

• Graduate in any discipline

Skills:

• Customer Services background is mandatory.
• Quality Assurance background will be preferred. Good communication skills in English/Urdu language. Command over MS Office/ specifically Excel   

Jobs Description:

• Client Coordination, Transaction Monitoring – Calls Evaluations and Provide Trending Reports. Calibration Facilitation, Calls Listening Sessions and Provide specific feedbacks via post-monitoring annotations.
• Auditing of transactions performed by OPS team, Health Checks on new Processes and Monitor & score strategic yet random customer transactions.
• Participate in calibration, Call Listening Sessions, Reporting and Trending Reports. Performance Intelligence Reports, Training Need Analyses and Weekly/Monthly QA Reports