Software Engineer Support-Islamabad

SME Bank Limited, Islamabad                                                                       Qualification:

• Bachelors in Computer Science (4yrs.) or Equivalent IT qualification Tools Exposure (preferred): Oracle, SQL, MySQL. Apache, Squid, Banking Solutions / Applications, – MS Project and CRM

Skills:

• Ability to prepare system documentation and user manuals to meet user needs.
• Considerable knowledge of systems analysis, systems design, and database architecture.
• Working knowledge of database languages and techniques. Knowledge of application programming languages and techniques and Ability to prepare clear and concise technical documentation.
• Considerable knowledge of the operational and output requirements of the program(s) assigned.
• Ability to recommend the appropriate file or database structure for a given application and Ability to identify flaws in a given design and constructively make recommendations for alternative methods.

Jobs Responsibilities:

• Implement software at different sites and Provide support and perform troubleshooting and Help develop support infrastructure and improve internal support tools.
• Provide responsive and solid remote technical support in application installation and configuration, replication and diagnosis of customer problems via email and phone.
• Document bug reports and incident reports, and develop internal knowledge base and Log all information about problems and follow through to resolution.
• Revise and create user-end documentation for software products.
• Must continue to develop technical expertise in in-house developed and procured product lines and Provide training and guidance to support personnel.
• Hands-on testing of the Customized Solutions.
• Write programs and procedures according to specifications.
• Test and debug completed program and procedures to locate and remove errors.
• Conduct Research and Development work within the scope of work.